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Terms & Conditions
Your contract is made with Anatolia Tours and Travel Company (also
referred as ‘ATTC’), registered in British Columbia, Canada under
license number 38982 whose registered office and principal place of
business is at 536-470 Granville Street, Vancouver, British Columbia V6C
1V5, Canada, under following terms and conditions:
1. General Information
1.1 When you make a booking you shall be deemed to have accepted and
agreed that our responsibility to you and your party for supplying the
tours and other holiday services described in the Reservation Form (and
in any supplemental documents) shall be in accordance with these Terms
and Conditions.
1.2 A Contract will exist once your signed Reservation Form and deposit
is received by us and we accept and confirm the booking. Please note
that travel arrangements are not confirmed until you receive our written
confirmation. Contract shall be formed on these Terms and Conditions.
1.3 No variation of these Terms and Conditions shall apply unless
confirmed in writing by or on behalf of ATTC. ATTC reserves the right to
amend and update these Terms and Conditions at any time without notice.
Only ATTC representatives, who possess written authority to do so, may
vary, add or waive any term or condition in this contract, to include
terms or conditions set forth in the preceding provisions.
1.4 These Terms and Conditions together with the information set out in
our Reservation Form and Booking Confirmation constitute the entire
agreement between ourselves and yourself and supersede any prior
promises, representations, undertakings or implications whether written
or oral.
1.5 We will provide the holiday services and accommodations as described
in the Reservation Form and Booking Confirmation. Any additional
requests not included on the Booking Confirmation do not form part of
the Contract. It is your responsibility to check that the details are
accurate and are consistent with agreed details.
2. Prices
2.1 Prices are based on costs, charges, tariffs, rates, prices,
taxes, levies and exchange rates at booking date and are subject to
change without prior notice. Your price will be fixed once you have paid
your deposit of your land tour and received your booking confirmation.
This guarantee is subject to clause 4.4 and excludes fuel surcharges or
any other taxes, charges or levies imposed by any government or their
agencies.
2.2 Tour Price Includes:
· Hotel Accommodation: Prices are per person and are based on two
persons sharing a twin-bedded room. Any other type of accommodation is
subject to supplement fee. For triple room bookings, an extra bed will
be provided in the room and the extra bed is often a folding bed, much
inferior to the existing twin/double bed. Substitute hotels may be used
at certain times and will be of similar standard whenever possible.
· Meals: As indicated in the itineraries with letters (B) breakfast, (L)
lunch, (D) dinner
· Transportation: Touring and other transportation provided by private
air-conditioned motor coach unless otherwise stated in the itinerary
· Sightseeing: As mentioned in each itinerary escorted by English
speaking guides
· Transfers: Arrival and departure airport transfers are included in the
tour prices. Transfers may or may not be included for passengers who
extend their stay with pre-tour or post-tour arrangements depending on
the destination, day, length of stay etc.
· Porterage: Included in some tours as indicated in itineraries
· Local taxes and service charges
Tour Price Excludes:
· International airfare, except where specified
· Departure & airport taxes and fees
· Passport and visa services & fees
· Beverages with meals
· Meals other than those mentioned in each itinerary
· Tips to drivers, guides and escorts.
· Personal expenses such as laundry, telephone, taxi, excess baggage
etc.
· Insurance of all kinds including travel insurance
· Optional tours
3. Booking and Payment:
3.1 Your reservation request will be confirmed upon receipt of the
non-refundable deposit which is 25% of the total tour rate. Please note
that travel arrangements are not confirmed until you receive our written
confirmation.
3.2 The balance of the total amount is due in 60 days prior to the tour
date. Airline bookings and reservations received within 60 days to
departure require full payment (including insurance premium if
applicable) upon booking.
3.3 If the deposit is not paid on time, the reservation will
automatically be cancelled. If the balance is not paid on time we shall
retain your deposit and reserve the right to cancel your travel
arrangements and levy the cancellation charges set out in clause 4.3
below.
3.4 All prices shall be payable in the quoted/invoiced currency. All
credit card payments are charged in Canadian Dollars.
3.5 Your payment is not deemed made until we confirm we have received
cleared funds.
3.6 Payments can be made via:
1) Cheque / Money Order: Payable to ANATOLIA TOURS AND TRAVEL COMPANY,
mailed to our office at 536-470 Granville Street, Vancouver, British
Columbia, V6C 1V5, Canada.
2) Bank Transfers to ANATOLIA TOURS AND TRAVEL COMPANY Travel Trust
Account (account details to be provided upon booking)
3) Visa or MasterCard, via authorization (Subject to 4% processing fee)
4. Changes to the Booking:
4.1 After booking is confirmed, any revision or alteration requested
by you (including transfer of booking to a later date or to another
person) is subject to our acceptance at our sole discretion and to an
administrative fee of $50.00 per revision per booking. Additionally we
reserve the right to make any further necessary charges relating to the
change or changes including charges imposed by our suppliers. Changes or
adjustments to a booking will not be accepted within 30 days prior to
departure and will be treated as a cancellation in accordance with
clause 4.3.
4.2 If after the commencement of your tour you request any changes to
your travel arrangements, we will do our best to implement them, but we
cannot guarantee that it will be possible. In the event of such changes
being made, you'll be liable for any cancellation charges that may be
levied for the previously booked service and for any costs incurred by
us and our suppliers in attempting to secure any revised arrangements.
4.3 You may cancel the booking at any time providing that the
cancellation is made in writing by the person who made the original
booking. You will receive a refund of the amount paid (excluding any
insurance premiums and amendment charges) less the cancellation fees
specified below:
|
Days before 'Tour' start date |
Cancellation fee as a % of Tour price*
|
|
60 days or more |
Deposit (25% of tour price) |
|
30 days or more |
40% |
|
15 days or more |
50% |
|
7 days or more |
75% |
|
Less than 7 days or ‘no show’: |
100% |
*Airline
bookings are subject to airline companies’ own cancellation policies.
4.4 It is
unlikely that we will have to amend your booking but we reserve the
right to make any changes if deemed necessary. Most of these changes are
minor and we will advise you at the earliest possible date. Should a
major change (change more than 10% of the tour price, itinerary change,
omitting a destination) become necessary we will inform you at the
earliest opportunity. If you do not wish to accept the major change, you
can book an alternative tour at the current advertised price upon which
we shall make a refund in respect of any price difference or you can
cancel the tour and receive a full refund of the price. Our liability in
such a case is limited to a return to you of any amounts you have paid
to us.
4.5 It is possible that the requested accommodation may not be suitable
or available before booking, after booking or upon your arrival for
reasons beyond our control. If this happens, we will endeavor to provide
accommodation of at least the same standard. If similar standard
accommodation is not available we may offer you higher standard
accommodation and advise you the surcharge that is payable by you. If
you do not wish to accept surcharge, we may offer accommodation of a
lower standard upon which we shall make a refund in respect of any price
difference.
4.6 We are not responsible for changes which arise as a result of
situations outside of our control including but not limited to acts of
God, war or threat of war, civil strife, industrial disputes, natural or
nuclear disaster, terrorist activity, fire, adverse or unsuitable
weather conditions, technical or maintenance problems with means of
transportation, changes imposed by re-scheduling or cancellation of
flights by an airline.
4.7 We reserve the right to cancel or re-schedule any tour/holiday
arrangement in accordance with operating requirements or circumstances
beyond our control. If we cancel your tour (for reasons other than your
non-payment) any time prior to your departure, our only liability will
be to refund you the amount we have received for the tour booking.
5. Our Liability:
5.1 We accept responsibility for making arrangements for the tour
services described in the booking confirmation document we send to you.
We are neither a carrier nor a provider of accommodation; the carriers,
hotels and other suppliers providing tour services are our independent
contractors only. You agree that neither ATTC nor its affiliates shall
be liable for any damage or loss including personal injury, death,
property loss, delay, change in air services, sickness, strike, war,
quarantine, terrorism, bankruptcy, weather, upset, disappointment,
inconvenience, or expense occasioned by any act or omission of any
supplier or person providing tour services. In the above cases, you will
not be entitled to any refund.
5.2 It is your responsibility to procure necessary documentation such as
passports, visas and health certificates where required.
5.3 We reserve the right to accept or reject any person as a tour
participant or to expel any tour participant from the tour, should your
behavior be such that it is likely in our reasonable opinion to cause
distress, damage, annoyance or danger to any other person. In such
circumstances, you will not be entitled to any refund.
5.4 Airline alternative equipment and routings are subject to change by
the airline and will not result in any refunds.
5.5 Unfortunate risks of travel such as transportation failure (e.g.
flight delays), loss of or damage to baggage, personal effects, money or
documents are outside our control and responsibility.
5.6 No refunds can be made for any unused services.
5.7 Airline bookings: In case we are unable to confirm your air
reservation in quoted class of service, we may offer an alternative of
either connecting flights, substitute gateways or a more expensive
booking category. Any air surcharges will be at your expense. The
Passenger contracts in use by the airlines or transportation companies
when used shall constitute the sole contract between the airline, the
transportation company and passenger or purchaser of tour. We assume no
responsibility in this connection.
5.8 Travelers with special needs need to be accompanied by a companion
capable of providing all assistance required, and we shall not be
responsible for any special assistance.
6. Insurance:
We strongly recommend you to purchase trip cancellation and personal
travel insurance against cancellation charges, unexpected interruption
of your holiday, medical expenses arising overseas, loss or damage to
luggage, personal liability etc.
7. Complaints:
We will do our best to ensure your satisfaction but if you have a
complaint then you must report it immediately to our local
representative or to our main office in Canada so we can endeavor to
solve the problem. If your complaint is not resolved locally, you should
advise us in writing within 30 days of the incident. Our responsibility
is subject to your timely action to provide us the opportunity to
investigate the matter and resolve the problem while you are on the
tour.
8. Privacy Policy:
We respect your privacy. We will use your personal information only for
tour booking and will not disclose the details and information provided
by you to any third party unless it is specifically required to do so by
law or in response to a valid, legal request by a law enforcement or
governmental authority.
9. Applicable Law:
ATTC operates within the legal jurisdiction of the Province of British
Columbia. You agree that any dealings or transactions you have with ATTC,
regardless of your location or the destination country, will be governed
by and construed in accordance with the laws of British Columbia, and
that you hereby irrevocably adhere to the exclusive jurisdiction of the
Courts of competent jurisdiction of British Columbia in any proceeding.
Also note that any legal proceeding against the company must commence
no later than 3 months after the travel services have been completed.
10. Miscellaneous:
10.1 While every effort has been made to ensure that the information is
correct, ATTC cannot be held responsible for printing or typographical
errors, or errors arising from unforeseen circumstances. We reserve the
right to re-issue all documents/invoices we deliver to you in case we
discern inaccuracy due to computer or human error.
10.2 The invalidity of any of the provisions hereof shall not effect the
validity of any of the other provisions, and the contract shall be
construed as though such invalid provision had never been contained
herein.
10.3 Any copyright, trade-marks or other Intellectual Property Rights
contained in our brochures, Website or other material shall belong to
us unless otherwise stated.
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